Lessons learned in 20 years

Communicate openly with clients and within the team

Whether it is managing the sponsor’s expectations or resolving a misunderstanding inside the team, straightforward communication is the way to go. Although confrontation might seem like a harder choice, it will likely help avoid escalating the conflict.

We found that it is vital to develop a rapport both with our clients and colleagues, where any issue or problem can be discussed openly. Not only does it facilitate a healthy and productive working environment, but it also helps avoid delays and detours in delivering the projects. Hence, keeping everyone the happiest.

Embrace the change

Comfort zone is something which does not exist in the business environment. Especially, not in the ever evolving and currently booming industry of clinical trials. So, we shall embrace the change!

It can be anything from doing remote visits instead of in-person ones during the pandemic to adding new regions for the project requiring a boost in patients’ enrollment. Staying flexible opens doors and presents new opportunities for growth to us daily.